Refund policy

Our 30-day guarantee
We stand behind our products. If you’re not satisfied with your Hytz purchase — even if you’ve opened it and taken it — reach out within 30 days of purchase and we’ll make it right with a replacement or a refund. Email us at support@takehytz.com with your order number and a quick note on what didn’t work for you.

Unopened products
Changed your mind? Unopened products in their original packaging can be returned within 30 days of purchase for a full refund. Contact us at support@takehytz.com to start a return and we’ll send you instructions. Please don’t send anything back without contacting us first.

Damages and issues
Please inspect your order when it arrives. If anything is defective, damaged, or not what you ordered, contact us right away and we’ll sort it out.

Refunds
Once your refund is approved, we’ll refund your original payment method within 10 business days. Your bank or credit card company may take a few extra days to process and post it. If more than 15 business days have passed since your refund was approved, contact us at support@takehytz.com.

Questions
For any other return or refund questions, email support@takehytz.com.